C&H Digital Sdn Bhd Privacy Policy

Last Updated: 18th August 2021

At C&H Digital Sdn Bhd (“C&H”), we understand your privacy is important to you. We are keenly aware of the trust you put in us and please be assured that we are fully committed in protecting your privacy and confidential information. It is our responsibility to let you know what information we collect when you are using our website and services, why we are collecting it and how we are using it to enhance your user experience.

We will not give out your personal information to external party without your consent. However, in the event where C&H is sold, we will transfer your personal information to the buyers in order for them to continue providing you a great service.

In addition, we may disclose your personal information to legal authorities or when we are legally bound to do so. Generally, this relates to cases of fraud and it is unlikely to be you.

We may ask you for information that personally identifies you (“personal information”) or allows us to contact you to provide a service or carry out a transaction that you have requested. The personal information we collect may include:

• Identity data, such as your name, gender, and date of birth;
• Contact data, such as billing address, delivery address, email address, and phone numbers;
• Transaction data, such as details about payments to and from you, and other details of products and Services you have purchased from us;
• Technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platform;
• Profile data, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
• Usage data, such as information on how you use the Platform, products and Services; and
• Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.

The personal information we collect can either be obligatory or voluntary. Obligatory personal information are those that we require in order to provide you with our products. If you don’t provide us with the obligatory personal information, we would not be able to provide you with our products. Voluntary personal information are those information which are not mandatory in order for us to provide you with our products. If you do not provide us with the voluntary personal information, you can still purchase our products.

We do not receive or store any credit card information. This information is taken and processed on our behalf by our payment provider who will validate the credit for authorization and payment.

We use the Personal Data you provide in a manner that is consistent with this Policy. If you provide Personal Data for certain reason, we may use the Personal Data in connection with the reason for which it was provided. Your Personal Data and Information may also be used by us, our affiliates, or Authorised Third Parties for the following reasons:

• to process and confirm your order
• to pass on to the delivery company in order to deliver the products to you
• for identification and verification purposes
• for operational and administrative purposes
• to provide customer support and services
• to manage and develop our business and operations
• to understand your needs and purposes
• to facilitate your participation in , and our administration of, any events including contest promotions or campaigns
• to comply with legal and regulatory requirements
• to conduct marketing activities (for example, market research)
• to send you information on products and services, special promotional offers, newsletters; and/or customer survey forms and questionnaires

C&H hires other companies to provide limited services on our behalf, such as website hosting, mailing/shipping, etc. We will only provide those companies the personal information they need to deliver the service.

Without prejudice to the other terms and conditions provided, your personal data shall be stored until your request to delete your personal data and/or your account with us. You may request the deletion of your personal data at any point by contacting us at the following email address: support@cardsandhobbies.com.

Please note that if you request the deletion of your personal data, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you, and we will not be liable in the event that we do not continue to provide our products or services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.

In order to safeguard all personal information and electronic data storage, we use industry standards security software and technologies to guard against unauthorised access. Our system is designed to store data with encryption coupled with multi level firewall. Our data are stored in secured cloud servers located in the Asia Pacific region. When we are sending any message to you, we use Secure Sockets Layer (SSL) to ensure the safe transmission of information through the internet. Therefore, please sleep easy when it comes to securing your information, we are extremely serious about it.

When you visit our website, we may record data about your web session and assign you some “cookies”. Cookies are small text files placed on your hard disk by your web browser. The main purpose is to save you time by eliminating the need to repeatedly enter the same information (such as login on every page) and to display content that is personalized for you.

Cookies will be stored permanently on your computer unless you configure your web browser to clear it out after every session. You can choose to accept or decline cookies by configuring your browser settings. However, by declining cookies, you may not be able to fully enjoy all of our tools and services.

Our website contains links to other sites which are not affiliated with C&H. Any such link is not, and is not intended to be, an endorsement of such other website or its content and you should review the terms of use and privacy policy of such other website. These websites operate independently of Star City and Star City is not responsible for the privacy practices or the content of such websites.

We occasionally update this privacy policy to reflect the changes in our business and feedback from our users. C&H reserves the right to revise this privacy policy at any time. However, if there are changes that are material, we will give you notice of such changes before we implement them. If you use our service after we have provided such notice, you are deemed to have accepted the revised privacy policy.

Our website contains links to other sites which are not affiliated with C&H. Any such link is not, and is not intended to be, an endorsement of such other website or its content and you should review the terms of use and privacy policy of such other website. These websites operate independently of Star City and Star City is not responsible for the privacy practices or the content of such websites.